A loader that won't start doesn't care that your trailer is somewhere else. That's the whole reason we run mobile service: for a lot of breakdowns, sending a tech to the machine beats hauling the machine to a shop, in time and in money.
When on-site repair makes sense
- The machine won't start, won't move, or has no hydraulics, so loading it is the hard part
- It's mid-job and every hour it sits costs you more than the repair will
- The fix is likely a component swap, hose, sensor, or electrical fault a service truck can handle
- You'd rather pay for a service call than a float, a wide-load headache, and two trips
When the shop is the better call
Some jobs want a concrete floor and a hoist. Major teardowns, work that needs the press or specialty tooling, and anything that's cheaper to fix over a full day on a lift than on a jobsite clock. There's no trick to knowing which is which: describe the problem and we'll tell you straight which one it is before anything gets scheduled. Sometimes the answer is a mobile visit to diagnose, then a shop visit to fix, and knowing that up front beats finding out after the van's already been out.
SHOP NOTE
The single best thing you can do before calling is walk around the machine once with your phone out. A photo of the dash with its warning lights, the fluid on the ground, or the part that's obviously not where it should be tells us more than five minutes of description, and it's the difference between the truck showing up with the right parts and the truck showing up twice.
What to have ready when you call
- Make, model, and serial number if you can get to the plate
- What it was doing when it quit, and any codes on the display
- Where the machine sits and what a truck can actually get to
- Whether it's down hard or can limp along while we schedule
That's the whole list. Call 660-280-3880 or send the service request form and we'll get you on the schedule.
TRUE COUNTRY EQUIPMENT
Machine acting up? We fix them in the shop and in the field.